Privacy Policy

1. Information We Collect

A. Information Provided by Clients (Patients/Users):

• Personal Identifiers: Name, email address, phone number, and mailing address.
• Health Information: Information provided during consultations or service requests relevant to longevity and health services.
• Payment Information: Processed securely through third-party billing providers.

B. Information Provided by Service Representatives:

• Professional Data: Professional credentials, identification, and contact details.
• Availability Data: Online/offline status and response metrics.

C. Automated Data Collection:

• IP addresses, browser types, and usage patterns collected via cookies to improve site functionality.

2. How We Use Your Information

We utilize the collected data to:

• Facilitate and coordinate health and longevity services.
• Notify Service Representatives of active client requests.
• Process transactions and maintain account security.
• Communicate administrative updates or respond to inquiries.

3. SMS and Mobile Messaging (A2P Compliance)

OmniWell provides an SMS notification service to facilitate rapid communication between the platform and its Service Representatives.

• Consent & Opt-In: Mobile phone numbers are collected directly from Service Representatives who provide express written consent during the onboarding process and via their secure account dashboard.
• Usage: SMS is used strictly for operational alerts (e.g., service request notifications). No marketing or promotional messages are sent via SMS.
• Third-Party Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of personal data exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Opt-Out: You may opt-out of SMS notifications at any time by replying STOP to any message or by adjusting your preferences in your user dashboard.

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your Personal Identifiable Information to outside parties, except in the following circumstances:

• Service Providers: Trusted third parties who assist us in operating our website and conducting our business, so long as those parties agree to keep this information confidential.
• Legal Requirements: To comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

5. HIPAA and Medical Privacy

As a physician-led platform, OmniWell acknowledges the importance of the Health Insurance Portability and Accountability Act (HIPAA). We maintain administrative, technical, and physical safeguards designed to protect Protected Health Information (PHI) in accordance with applicable legal standards.

6. Data Security

We implement a variety of security measures, including encryption (SSL/TLS) and secure access controls, to maintain the safety of your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you.
• Request the correction or deletion of your personal data.
• Withdraw consent for data processing at any time.